Weekend with Streamyx...

Been spending lots of time 'with' Streamyx, which was my weekend date.....not just going online but basically fixing and troubleshooting for 2 friends over the weekend. Very time consuming...trouble shooting....call and wait.

Mol fixed her line up last week. Since then, I've been hanging on the phone with their Call Centre in double digit number of times; each time they'd bring me through their script. You give them something out of their scripts, they'd get sesat also. That's how 'versatile' the technicians manning their Helplines are. LOL!

Anyway, thought it was solved yesterday! But after an hour or so of downloading, the line went 'kaput' again. Called them and they say it's probably the modem giving problem. So what we did was to try it at another location...worked fine. Probably the wires... but to convince them that takes forever since they tend to think that we consumers are somewhat ignorant.... so the chasing continues. After more than a week, the line still doesn't quite work. Still waiting.....

Earlier we had to go to the TM Office to remind them to come fix the line.. 10 days after signing up! And the CRO gave the excuse that it was delayed because of the year end holidays! .... how's that for efficiency? Hence, WiMax is welcomed here....some competition is good. Also, always make sure you read the fine prints. She signed up for the Voice Plan also but apparently the Voice Plan was not activated till the Streamyx was fixed. So she ended up having to pay for her calls for the first 10 days....apparently. How is that?

Learned one thing though, you can ask for a rebate if the report you lodge is not resolved within 4 days. Must make a mental note of this!

We had better luck with the second connection. The joke with this one was our friend did not know that she had been subscribing to Streamyx for almost a year! And all that time, she was still using her dial-up! Paid for Streamyx for nothing! LOL!!! So, at her request, Other Half went and bought a modem for her. We tried a new DLink modem which we've not used before.... he is always going for new models.... says it spices things up. We went, expecting that setting it up may not be that easy.... but, after some calls to the Call Centre and tries...the connection worked. But still, it took us almost 2 hours to get it going.

I must say this though, generally setting up a connection these days is much easier than those early days when we had to do so much more; of course, provided there is nothing else wrong with the lines. Remember being one of the earliest to sign up for dial-up in Alor Star in those days... it was complicated just getting the connection going.